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Polices and General Information
for Southern Living Bed and Bath by Pem America.
Shipping:
Your order will ship in 2-3 business days via UPS ground and you should receive the tracking number in 3-4 days. Your order will be completed and filled by Pem America.
Customer Service:
If you have any questions or concerns please feel free to contact us at southernliving@pemam.com or call us toll free at 888-368-5374 with any questions.
Privacy Policy:
Is my personal information secure?
Your personal information is secure with us and we use PayPal's well know and secure payment system.
Will you sell my personal information?
We will not sell your information to any other source. We use your information only for shipment and payment.
When will my order ship?
Your order will ship within 1-3 business days from the day we receive your order. Please allow an additional five to six days for your product to be delivered. If for any reason your order will be delayed you will be notified by phone or email.
Returns and Exchanges:
Items must have original packaging and paperwork to be eligible for a refund or exchange. Return shipping charges are the responsibility of the customer. Items altered by the customer may not be returned or exchanged. A restocking fee of all items taken out of the original packaging will be charged a $7.50 per item.
Refunds can take up to four weeks to process. For credit card orders, please allow two statements for credit to appear.
Where do I send my return?
If you would like to return your item , please contact our customer service department at southernliving@pemam.com. What if my item has a defect? If you feel your item has a manufacturer's defect, please contact our customer service department at southernliving@pemam.com.
for Southern Living Bed and Bath by Pem America.
Shipping:
Your order will ship in 2-3 business days via UPS ground and you should receive the tracking number in 3-4 days. Your order will be completed and filled by Pem America.
Customer Service:
If you have any questions or concerns please feel free to contact us at southernliving@pemam.com or call us toll free at 888-368-5374 with any questions.
Privacy Policy:
Is my personal information secure?
Your personal information is secure with us and we use PayPal's well know and secure payment system.
Will you sell my personal information?
We will not sell your information to any other source. We use your information only for shipment and payment.
When will my order ship?
Your order will ship within 1-3 business days from the day we receive your order. Please allow an additional five to six days for your product to be delivered. If for any reason your order will be delayed you will be notified by phone or email.
Returns and Exchanges:
Items must have original packaging and paperwork to be eligible for a refund or exchange. Return shipping charges are the responsibility of the customer. Items altered by the customer may not be returned or exchanged. A restocking fee of all items taken out of the original packaging will be charged a $7.50 per item.
Refunds can take up to four weeks to process. For credit card orders, please allow two statements for credit to appear.
Where do I send my return?
If you would like to return your item , please contact our customer service department at southernliving@pemam.com. What if my item has a defect? If you feel your item has a manufacturer's defect, please contact our customer service department at southernliving@pemam.com.
